Guarantees & Warranties
Guaranteed Lowest Prices
Simply put, if you find a lower price on any product we stock, we will match it. We owe our success to you, our customers, and we know that price is a critical concern. Our goal is to eliminate this concern by assuring you that if choosing Tennis Only, you're getting the lowest prices possible. We routinely scan our competitors to make sure the price can't be beat, however if we ever miss something please let us know.
Only two catches:
- We must be able to verify the lower price.
- The source of a lower price must come from an authorized dealer within Australia.
Tennis Only is an authorized dealer for every product we sell. We fully honor every manufacturer's warranty.
If you deem an item to have a manufacturer’s fault, send it back to the Warranty Address listed below. Your item will be accessed within 5 business days of being received at Tennis Only. If deemed a warranty, the replacement will be posted back free of charge and return postage refunded. If not deemed a warranty all postage costs will be at the customer’s expense.
Tennis Only - Warranties
72-76 Western Avenue
Westmeadows, Victoria 3049
6 Month Sole Guarantee - Select shoe models come with a six-month outsole guarantee. To claim the guarantee, send both shoes to the Warranty Address along with your name, return address and telephone number. Once we receive the shoes and they have been accessed, you will be contacted for replacement shoe and size details.
For more information please call Customer Service on 1300 205 447.
Privacy: Our primary goal in collecting personal information is to provide you with a smooth, efficient and customised experience. Under some circumstances we may require additional financial information. We use your financial information, including credit card information to verify your name, address and other information to bill you for use of our services. The information we maintain in your customer file is used to resolved disputes and troubleshoot problems. Tennis Only does not acknowledge the "Do Not TracK" setting in browsers or any other mechanisms that allow users to exercise choice regarding the collection of Personally Identifiable Information (PII) by third parties or online services.
Security: Our online ordering system uses industry standard SSL security encryption. Your information is transmitted using an encryption algorithm that only we can decode. We reveal only the last four digits of your credit card when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.